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Help & Troubleshooting

Every message the converter can show, and what to do about it. If none of these match what you are seeing, send the details through the Contact page.

How to get the best results

  • Use 150 DPI for screen work and 300 DPI only when you need print quality.
  • Convert large documents in page ranges — 20 pages at a time keeps memory use predictable.
  • Keep the tab in the foreground during a long conversion, especially on a phone.
  • Download the ZIP once at the end rather than pressing it repeatedly.

Still stuck?

Tell us which browser and device you are using, roughly how large the PDF is, and the exact wording of the message you see. Contact us and we will look into it.

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